Two heads are better than one

Why speaking to the experts can help you build a better relationship with your customers?

We know that you go the extra mile for your customers, and we want to make sure that you have the support you need to help them use their technology. But the solutions we offer can be complicated.

If you’re scratching your head over technical queries on products from Microsoft or other vendors, there’s no need to try and figure things out on your own.  We’re launching Technology Function – Westcoast Cloud’s very own technical services.

Our team of pros are dedicated solutions experts and will now be on hand to help you increase your technical knowledge and even identify new opportunities. They are a highly qualified bunch, and eager to share their expertise with you. Whether you have a question or need them to jump on a technical call with clients – they’re just an email away.

What Westcoast Cloud technical services can do for you?

Technical enablement and demonstrations

If you need help with getting your head around how products or services work, we would be happy to do a demonstration or to chat you through things step-by-step.

High-level security assessments

We offer a basic security assessment. So, we can help you see where your client can improve their security – by adding multifactor authentication for example.

Technical advice

Think of us as a technical backup. Whenever you or your customers have a technical question, ask us. We want to help you show your customers that they can rely on you. We also help you provide post-sales support which helps you identify opportunities to grow.

Help with deployment

While we cannot deploy anything on your behalf, we’ll be on hand to answer questions and give best-practice tips.

License auditing checks

Licensing can be complex, but it doesn’t have to be a pain in the neck. Rather than trying to figure things out on your own, get in touch and we’ll help you understand what needs doing.

We are not here to steal your thunder. If you would like us to white-label any advice (remove the Technical Function team’s credentials to make it seem as though the advice came directly from you), we’d be happy to do so.

 

We don’t want to step on your toes

We want to support you to do the best for your customers. Our job is to empower you to do your job. You’ll continue to nurture your customer relationships as you normally would – we won’t be able to implement services, do in-depth security assessments, or work on long-term projects on your behalf.

Get in touch and let’s grow together

We hope that you’ll make full use of our Technology Function. Show your clients that they can trust you, improve your own technical knowledge, and free up time for yourself to focus on building rewarding customer relationships.

Save our email address to your contacts and get in touch when questions arise. Technology@wc-stg.ouronlineserver.com